Redesigning Integrated Eligibility System (IES) for enhanced status view and faster case processing
Redesigning Integrated Eligibility System (IES) for enhanced status view and faster case processing
Public sector
Public sector
redesign
UI DESIGN
PROTOTYPING
DASHBOARD
Redesign
UI Design
prototyping
Dashboard
Public sector
redesign
UI DESIGN
PROTOTYPING
DASHBOARD
About the project
About the project
About the project
In late 2024, I led the redesign of the Integrated Eligibility System (IES) at Infosys Public Services (through Wongdoody), a government platform used by caseworkers to assess SNAP and Medicaid eligibility. I redesigned critical workflows and Household Individual Tabs to reduce cognitive load, improve status clarity, and enable faster, more accurate case processing.
In late 2024, I led the redesign of the Integrated Eligibility System (IES) at Infosys Public Services (through Wongdoody), a government platform used by caseworkers to assess SNAP and Medicaid eligibility. I redesigned critical workflows and Household Individual Tabs to reduce cognitive load, improve status clarity, and enable faster, more accurate case processing.
In late 2024, I led the redesign of the Integrated Eligibility System (IES) at Infosys Public Services (through Wongdoody), a government platform used by caseworkers to assess SNAP and Medicaid eligibility. I redesigned critical workflows and Household Individual Tabs to reduce cognitive load, improve status clarity, and enable faster, more accurate case processing.
Client:
Infosys Public Services
Services:
UI Redesign
Time frame:
1 -2 months
Client:
Infosys Public Services
Services:
UI Redesign
Time frame:
1 -2 months
Client:
Infosys Public Services
Services:
UI Redesign
Time frame:
1 -2 months
The final redesigned version of the IES portal
The final redesigned version of the IES portal
The old screens of the IES portal
Feedback from Infosys Public Services
Feedback from Infosys Public Services
"Siddharth played a key role in designing eight prototypes for an MVP version of the Integrated Eligibility System that IPS had been developing for the past 10 months. He was able to understand the requirements and functional designs and transform them in Figma. These prototypes elevated the screens to the next level, providing a compelling success story for end users and helping to prove the potential of Salesforce integration using the next generation of systems. His presentations to the State of Rhode Island HHS and the NERDS consortium were remarkable. Wishing Siddharth a successful and enriching journey throughout his career."
"Siddharth played a key role in designing eight prototypes for an MVP version of the Integrated Eligibility System that IPS had been developing for the past 10 months. He was able to understand the requirements and functional designs and transform them in Figma. These prototypes elevated the screens to the next level, providing a compelling success story for end users and helping to prove the potential of Salesforce integration using the next generation of systems. His presentations to the State of Rhode Island HHS and the NERDS consortium were remarkable. Wishing Siddharth a successful and enriching journey throughout his career."
150+
Screens
8+
Workflows
1.5
Months
42%
Faster completion time
My contribution in Integrated Eligibility System (IES)
IES is a government-facing platform used to assess and verify citizens’ eligibility for public assistance programs such as SNAP and Medicaid through a single, consolidated application. The system is operated by government agencies’ case workers who collect and review detailed information of individuals and the households.
Due to the complexity of multi-member applications, the portal is extensive and prone to misinterpretation, increasing cognitive load and slowing case processing. My role focused on redesigning critical sections of the experience to reduce the learning curve, bring clarity, and increase efficiency and completion rates for case workers.
Here's a simplified view of IES
An individual/ a family approaches the agency in need of funds, medical aid or groceries
Cases are distributed across different caseworkers, with multiple workers collaborating on a single case.
The agency creates their case and members are added to it
The cases typically consist of 10-15 members. Over 20+ steps need to be completed for each case members
An individual/ a family approaches the agency in need of funds, medical aid or groceries
The agency creates their case and members are added to it
Cases are distributed across different caseworkers, with multiple workers collaborating on a single case.
The cases typically consist of 10-15 members. Over 20+ steps need to be completed for each case members
An individual/ a family approaches the agency in need of funds, medical aid or groceries
The agency creates their case and members are added to it
Cases are distributed across different caseworkers, with multiple workers collaborating on a single case.
The cases typically consist of 10-15 members. Over 20+ steps need to be completed for each case members
The old screens of the IES portal
The old screens of the IES portal
Here’s a simple flow to help you understand how the portal works...
We begin the process in Client Registration and register the individual
In Application Intake, we add the individuals to a specific case
Those individuals will be assigned an application ID and a case ID.
In Case Data Maintenance, we’ll complete 20+ steps for every individual within a specific case
The process continues…
We begin the process in Client Registration and register the individual
In Application Intake, we add the individuals to a specific case
Those individuals will be assigned an application ID and a case ID.
In Case Data Maintenance, we’ll complete 20+ steps for every individual within a specific case
The process continues…
Addressing the biggest frustration point
Household individual tabs
Occupy excessive space
Inconsistent and unclear
The icons are misaligned, colours don’t match AA or AAA criteria and the font is too small
Lacks character
The tabs are dull and do not inform the gender, age or alive/ deceased
Lack status view
The tabs do not indicate whether the individual’s application or case is in active status, in progress or closed
Why assert on this problems?
Individual information is paramount to the case view
Enhancing individual tabs instantly enhances the experience
Household individual tabs
Occupy excessive space
Inconsistent and unclear
The icons are misaligned, colours don’t match AA or AAA criteria and the font is too small
Lacks character
The tabs are dull and do not inform the gender, age or alive/ deceased
Lack status view
The tabs do not indicate whether the individual’s application or case is in active status, in progress or closed
Occupy excessive space
Inconsistent and unclear
The icons are misaligned, colours don’t match AA or AAA criteria and the font is too small
Lacks character
The tabs are dull and do not inform the gender, age or alive/ deceased
Lack status view
The tabs do not indicate whether the individual’s application or case is in active status, in progress or closed
Why assert on this problems?
Individual information is paramount to the case view
Individual information is paramount to the case view
Enhancing individual tabs instantly enhances the experience
Here's how I changed…
I deciphered the Household Individual Tab into features, states, use cases and actions. This process led me to design 30-45 different variations of the tab that indicate their case status, alive/ deceased status, gender, age and clear indication of the head of household.
This solution helps the case worker keep track of every individual’s case, prioritize their attention and navigate through different members if the case involves an extended family.
Presenting the solution
Here's how I changed it…
I deciphered the Household Individual Tab into features, states, use cases and actions. This process led me to design 30-45 different variations of the tab that indicate their case status, alive/ deceased status, gender, age and clear indication of the head of household.
This solution helps the case worker keep track of every individual’s case, prioritize their attention and navigate through different members if the case involves an extended family.
Presenting the solution
Feedback from Infosys Public Services
"Siddharth played a key role in designing eight prototypes for an MVP version of the Integrated Eligibility System that IPS had been developing for the past 10 months. He was able to understand the requirements and functional designs and transform them in Figma. These prototypes elevated the screens to the next level, providing a compelling success story for end users and helping to prove the potential of Salesforce integration using the next generation of systems. His presentations to the State of Rhode Island HHS and the NERDS consortium were remarkable. Wishing Siddharth a successful and enriching journey throughout his career."
150+
Screens
8+
Workflows
1.5
Months
42%
Faster completion time
Addressing the biggest frustration point
Household individual tabs
Occupy excessive space
Inconsistent and unclear
The icons are misaligned, colours don’t match AA or AAA criteria and the font is too small
Lacks character
The tabs are dull and do not inform the gender, age or alive/ deceased
Lack status view
The tabs do not indicate whether the individual’s application or case is in active status, in progress or closed
Why assert on this problems?
Individual information is paramount to the case view
Enhancing individual tabs instantly enhances the experience
Here's how I changed…
I deciphered the Household Individual Tab into features, states, use cases and actions. This process led me to design 30-45 different variations of the tab that indicate their case status, alive/ deceased status, gender, age and clear indication of the head of household.
This solution helps the case worker keep track of every individual’s case, prioritize their attention and navigate through different members if the case involves an extended family.
Presenting the solution
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